Emotional Intelligence is:

“the capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships." – Daniel Goleman

In other words, Emotional Intelligence has nothing to do with IQ, or how clever you are, but everything to do with how self-aware you are and how you interact with others. Why bother with EI? Recent research has shown that EI is twice as important as IQ in determining future career success.

 Research has shown that Emotional Intelligence, sometimes referred to as EQ, is a better predictor of success than "IQ". Emotional Intelligence is the ability to recognize and manage emotions (yours and others'). The emotionally intelligent person exhibits such competencies as accurate self-assessment, self-control, empathy, and influence. The ability to accurately assess and develop these competencies will set your organization apart. Click here to see an overview of the EI Model.

 Why Emotional Intelligence?

While IQ intelligence is being smart about ideas, processes, facts, tests and techniques, Emotional Intelligence (EQ) is being smart about people. Emotional Intelligence is what enables you to manage yourself and your interactions with others. It enables you to:

• Accept changes and thrive in a changing world
• Enjoy your family and friends
• Have smooth interactions with people quite different from yourself
• Be a good parent, spouse, family member

 At work, Emotional Intelligence enables you to:

• Communicate effectively with your peers
• Manage difficult situations and individuals
• Maintain smooth working relationships
• Establish rapport and understanding with your customers
• Get good performance from your group
• Understand and provide the results your boss wants

 In the end, Emotional Intelligence is about having a positive effect on the people and situations around you, so that everyone involved is more effective.

What is EI?